Royal Mail unable to despatch items abroad after ‘cyber incident’

Business

Royal Mail has said it is facing severe disruption to its international export services after a “cyber incident”.

The company is temporarily advising customers to hold any export mail while it tries to resolve the issue.

Royal Mail added that it had launched an investigation into the incident, was “working with external experts” and “sincerely apologised” to customers for the disruption.

Its import services remain operational, but with minor delays.

“We are temporarily unable to despatch items to overseas destinations,” the firm said.

“Some customers may experience delay or disruption to items already shipped for export.

“Our import operations continue to perform a full service with some minor delays.”

More on Royal Mail

A National Cyber Security Centre spokesman said: “We are aware of an incident affecting Royal Mail Group Ltd and are working with the company, alongside the National Crime Agency, to fully understand the impact.”

The National Crime Agency confirmed it is also looking into the incident.

The incident comes at a difficult time for Royal Mail, which is currently embroiled in a bitter row over jobs, pay and conditions with the Communication Workers Union that resulted in a series of strikes last year.

Articles You May Like

Police search around-the-clock for suspect in brutal kidnapping
Big batteries are now powering large tower cranes in London – a UK first
Quick Charge Podcast: January 31, 2023
Retired general explains why tanks are so significant on the battlefield
Trying to make sense of Chelsea’s transfer spree: big gambles, but big rewards too?